Refund Policy

Refunds are considered only in specific circumstances outlined in this policy, at the sole discretion of Fast n' Easy Logistics. Requesting a refund does not guarantee approval.

Estimated transit times are provided for reference only and are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances beyond the Company's control do not entitle the Client to a refund.

For international shipments, the Company acts as an intermediary and freight forwarder. Refunds related to carrier delays, rerouting, or customs holds during international transport are excluded, as these events are outside the Company's control.

Customs duties, taxes, port charges, and other government-imposed fees are non-refundable under any circumstances, as these amounts are collected on behalf of, and payable directly to, the relevant authorities.

The Client is responsible for providing accurate shipment information, documents, and declarations. Refund requests arising from errors caused by inaccurate information supplied by the Client will not be approved.

No refund will be issued for shipments seized, confiscated, or delayed due to the inclusion of prohibited or restricted items, whether declared or undeclared.

Cargo left unclaimed or unpaid beyond the storage period defined in the Company's Terms and Conditions is not eligible for any refund, including associated service charges already incurred.

Clients agree to contact the Company directly to resolve billing concerns before initiating a chargeback or payment reversal. Unauthorized chargebacks may result in suspension of services and collection of associated fees.

Any refund approved by the Company shall never exceed the amount directly paid for the specific service in question, regardless of the nature of the claim.

The Company does not refund or compensate for indirect, consequential, or incidental losses, including lost profits, business interruption, or reputational harm.

No refund will be granted for delays, losses, or service interruptions resulting from events beyond the Company's reasonable control, including natural disasters, civil unrest, strikes, or government actions.

All refund claims must be submitted in writing within the timeline specified in this policy, accompanied by supporting documentation. Claims submitted after the deadline or without required evidence will not be considered.

Cargo insurance is optional and not included by default. If insurance was purchased, refund-related claims for loss or damage must be filed directly with the insurance provider, not the Company.

All refund requests are reviewed on a case-by-case basis. Approval, rejection, or partial approval of a refund is at the sole discretion of the Company's management team.

This Refund Policy is governed by the laws of the Republic of Haiti, consistent with the Company's Terms and Conditions.

This Refund Policy, together with the Company's Terms and Conditions, constitutes the entire understanding between the Client and Fast n' Easy Logistics regarding refunds and supersedes any prior verbal or written agreements on the subject.